How to get help

Getting a referral

You will need a referral for most of our services before you can be offered help. A referral is a report from a professional, such as your GP or your teacher, which tells us about you and your current difficulties so that we can assess whether our services could be helpful to you.

Seeing a therapist at our Centre

Our services at Laufer House are available to people aged 14- 21 years who live in our community. If you live in the London Borough of Brent and would like to come for support at our Centre you should visit your GP and ask them to refer you.

Most of the people who see our therapists at the Centre live in Brent, but sometimes people from other boroughs will also be able to access our services. This will depend on what resources we have at the time and whether our services would be suitable for you.

If you would like help and want to find out whether our services are suitable for you, please contact us to speak to a member of our team.

Seeing a therapist in a school

If you are a pupil at one of the schools we work in and would like to access our help, you can speak confidentially to a member of staff at your school. They will be able to talk to you about the help which is available, and refer you to our services if they are suitable.

Our services are available at the following schools:

  • Alperton Community School
  • The Crest Academies
  • Preston Manor High School
  • Queens Park Community School
  • St Augustine’s CE High School

Seeing a therapist at the Brent Youth Offending Service

If you are currently attending the Brent Youth Offending Service and would like to access our help, you can speak confidentially to your YOS Officer or another member of staff. They will be able to talk to you about the help which is available, and refer you to our services if they are suitable.

What happens next?

This will depend on where you are accessing our services, and what kind of support you need.

If you have been referred to see a therapist individually at our Centre, we will contact you to confirm that you are ready to start therapy. Once we have heard back from you, we aim to offer you an initial assessment within two weeks.

In the initial assessment, a therapist will meet with you to ask a few short questions, to discuss how you are feeling and how we can help you. They will tell you about our different services and answer any questions you might have. Our therapists are here to help you, and anything discussed will be confidential.

Following this assessment you will be offered ongoing appointments with a therapist. There might be a short wait between your initial assessment and your first appointment, depending on your availability and the severity of your difficulties. 

If you have been referred for family therapy at our Centre you will usually be put on a short waiting list until we can offer you and your family an appointment.

Group therapy at our Centre is usually, but not exclusively, offered to young people who are already being seen either in family therapy or individually. If you would like to find out more about joining a group therapy programme, please speak to your therapist or contact us to speak to a member of our team.

If you have been referred to see a therapist in a school or at the Brent Youth Offending Service, we will organise an appointment for you as soon as possible. There might be a short wait until we can see you, depending on whether there are other young people waiting and the severity of your difficulties. 

What to expect

You can find out what other young people say about their experiences of coming to the Brent Centre by visiting our young people’s stories page.

Information for GPs

We work in partnership with all GP practices in the London Borough of Brent. GPs can refer people aged 14 – 21 to our services by using the Brent Centre for Young People referral form. 

Please visit our Information for GPs page to find out more.


 

The Brent Centre for Young People is not an emergency service. There are some services which offer 24 hour support when you need to talk to someone. If it is an emergency please contact your GP or go to your nearest hospital.

Samaritans  

Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal. Please contact jo@samaritans.org or 08457 909090.

 Talk to Frank  

For friendly, confidential drugs information and advice, talk to FRANK on (available 24hrs) 0800 77 66 00, text your question to 82111, or visit talktofrank.com.

NHS Direct  

Calling NHS Direct on 0845 4647 gives access to round-the-clock clinical information, confidential advice and reassurance. Their healthcare professionals can deal with a wide range of health queries.

ChildLine  

ChildLine is the free helpline and online service for children and young people in the UK. Children and young people can call 0800 1111 or visit www.childline.org.uk to talk to a trained counsellor about any problem, or talk to other young people on the message boards.